Terms & Privacy Policy

Effective Date: January 1, 2026 — HostGround.ca

1. Terms of Service

Services

HostGround provides shared web hosting services as described on our website.

Billing & Payments

• Services are billed monthly or annually.
• Payment is due before the service renewal date.
• Late payments may result in account suspension.
• Accounts unpaid for 30 days may be permanently terminated.
• Refunds are available within 30 days of initial purchase only.

Acceptable Use

You agree not to:

• Host illegal or copyrighted content without permission
• Send spam or unsolicited email
• Distribute malware
• Abuse server resources

Violation may result in suspension or termination.

Backups

While HostGround performs routine backups, customers are responsible for maintaining their own backups.

Limitation of Liability

HostGround is not liable for indirect damages, data loss, or downtime beyond the amount paid for services.

2. Privacy Policy

Information We Collect

We may collect:

• Name
• Email address
• Billing address
• IP address
• Payment information (processed securely by third-party providers)

Payment Processing

Payments are securely processed via third-party payment providers (e.g., Stripe or PayPal). HostGround does not store full credit card details.

How We Use Information

We use information to:

• Provide hosting services
• Process payments
• Respond to support inquiries
• Improve service reliability

Data Protection

We implement reasonable security safeguards to protect personal data.

Canadian Privacy Compliance

HostGround operates in Canada and complies with applicable Canadian privacy laws, including PIPEDA.

Contact

For privacy inquiries: support@hostground.ca